Term & Condition

Term & Condition

Welcome to Nusa Gede Tour. Please read these Terms & Conditions carefully before using our website and booking our services.

1. Booking Confirmation:

By using our online booking platform or making reservations through our website, you agree to these Terms & Conditions. All bookings are subject to availability and confirmation.

2. Prices and Payment:

2.1. All prices listed on our website are in Indonesian Rupiah (IDR) and inclusive of taxes, unless stated otherwise. Payment is required in full at the time of booking, unless otherwise specified.

2.2. We accept payments via credit/debit cards, PayPal, and bank transfers. Our secure payment gateway ensures the confidentiality of your payment details.

3. Trip Packages:

3.1 Our trip packages include tours, activities such as snorkeling, and visits to islands like Gili’s Island and Nusa Penida Island. Please note that trip schedules, particularly those involving boat transportation, are subject to change based on updates from the boat service providers.

3.2 While we make every effort to adhere to the provided schedules, changes due to weather conditions, unforeseen circumstances, or the boat service provider’s updates may occur. We will notify you promptly about any changes and endeavor to offer suitable alternatives.

3. Cancellation and Refunds:

3.1 Cancellation or modification requests must be made in writing via email or through our customer support channels.

3.2 Cancellation policies vary based on the specific trip package and timing. Refunds, if applicable, will be subject to our cancellation policy.

3.3. Modifications to bookings (such as date changes or altering the number of participants) are subject to availability and may incur additional charges.

3.4. Refunds for cancellations made within the stipulated cancellation period will be processed according to our refund policy. No refunds will be provided for no-shows or cancellations made outside the specified period.

4. Itinerary and Activities:

4.1. The itinerary and activities included in each package are outlined on our website. We reserve the right to make changes to the itinerary due to unforeseen circumstances, including but not limited to weather conditions or operational issues.

4.2. Activities such as snorkeling, island tours, or other adventurous activities may have age or health restrictions. It is your responsibility to ensure that you meet the requirements before booking.

5. Travel Insurance:

5.1. We strongly recommend purchasing comprehensive travel insurance to cover any unexpected events, including trip cancellations, medical emergencies, or lost belongings.

6. Liability:

6.1. While we take every precaution to ensure your safety during our tours and activities, participation is at your own risk. We are not liable for any injuries, damages, losses, or delays that may occur during the trip.

6.2. You agree to release Nusa Gede Tour and its affiliates from any liability arising from personal injuries, property damage, or other losses related to the services provided.

7. Privacy Policy:

7.1. We respect your privacy and handle personal information in accordance with our Privacy Policy. By making a booking, you agree to the collection and use of your information as described in our Privacy Policy.

8. Contact Information:

8.1. For any inquiries, concerns, or assistance regarding your booking or these Terms & Conditions, please contact our customer support team at [insert contact details].

9. Contact Information:

9.1 For any inquiries, concerns, or assistance regarding your bookings, please contact us:

Email: [email protected]

Phone: +6281236434751

By using our website and booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Nusa Gede Tour reserves the right to modify or update these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically for any changes.

Last updated: [3 January 2024]